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Learn how to effectively equip and develop appropriate controls for providing products and delivering services that ensure that the intended results are achieved by reducing the potential for nonconforming outputs due to human error.


Mar 27, 2019, 07:30


Mar 29, 2019, 16:30


Makati, Philippines

Group of people attending a meeting

Tutor's Profile

Mr. Roger S. Villanueva
Business Director for Certification and Business Enhancement

As an active Quality Advocate, Roger is a devoted practitioner of various ISO standards, TQM, TIM, Lean Management, Total Quality Tools, Six Sigma and Kaizen, with various recognitions from International Accreditors under International Register for Certificated Auditors.

Roger is a member of the American Society for Quality and ASQ Quality Audit Division. His experience spans advanced management methodologies, with an in-depth knowledge in statistics across the business spectrum. He has a background in Electrical Engineering and with more than 20 years of experience in the Automotive, Electronics, Electrical & Service Industries.


The main objective of an effective implementation of a management system is to achieve intended results using processes which are defined, communicated, implemented, monitored, evaluated, and improved. To achieve this, we control the conditions of production and service provision which includes the implementation of actions to prevent human error. (ISO 9001:2015 Clause 8.5.1 g) 

This course contains the following topics:

  • Identifying types of human errors and what causes them
  • Assessing how vulnerable your processes are for human errors
  • Methodologies on how to lower chances of human error

Training Objectives

At the end of this course, participants will be able to:

  1. Identify types of human errors
  2. Conduct a human reliability assessment
  3. Identify and implement methodologies to error-proof operations

Event location: SGS Academy, 3F Alegria Building, 2229 Chino Roces Avenue, Makati City