How to Leverage Data to Improve Customer Experience
This training will help participants understand the roles that data and data analytics play in improving customer experience, operations and the business bottom line.
Oct 11, 2019, 08:30
Oct 11, 2019, 17:30
This course will aim to:
a) Provide a background of what business intelligence is.
b) Introduce the use of data for better business operations and bottom line.
c) Provide insights on the value of business intelligence in various industries.
d) Define Customer Experience and its significance.
e) Introduce digital tools useful for data analytics.
Business practitioners and leaders need to better understand the relevance of data in today’s economy. The use of analytics will add value to businesses by seeing potential applications of such analytics in appreciating and improving customer experience.
The course will be delivered through a series of lectures combined with hands-on exercises to ensure understanding of all discussed concepts.