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At a first glance, the two topics may look so different from one another. But, in today’s Information Age, they are interrelated and even contribute to Effective Customer Service.

This was demonstrated by SGS Academy recently during its Kapihan: Essential People Skills @ SGS held last Q2 2019 at the SGS Academy of SGS Philippines, Inc. in Makati City.  The event was attended by more than 70 individuals and professionals from various industries and sectors who were interested in developing themselves to be able to contribute to their organizations’, and their own, success.

During the event, SGS Academy launched its partnership with Masterminds, a training group of young professionals attuned with experience and expertise in digital transformation, business intelligence, digital marketing, and employee understanding of digital connectivity and how these will improve business productivity and sustainability.  Masterminds’ presentation on “People are Running the Digital World, Not the Other Way Around” provided insights on the various aspects of digital connectivity in today’s borderless practice of business.

Business sustainability was also a key point in the talk on “Soft Skills Drive Hard Results”, which featured how behavior-based learning with the understanding and appreciation of an individual’s learning and work profile is a direct contributor to an organization’s pursuit for business excellence and how to develop and maintain a strong workforce, particularly in the advancement to leadership.  This presentation was delivered by Executive Coach and Leadership Development Consultant Mela Sempio-Chamberlain.

The gist of each presentation by these SGS partners was summarized into the aspect of Customer Service by Benjie Los Baños, SGS Academy Learning Services Soft Skills Manager.  In his talk, “Customer Service Starts with You”, Benjie showed how people continue to evolve through the ages and that individuals and professionals need to conduct business with the right attitude and mindset that considers the social aspect, or the human factor, of customer relations and customer service.

SGS Academy Kapihan 2019

SGS Academy Kapihan attended by more than 70 participants.

SGS Academy provides Learning Services that help companies and organizations in preparing their teams to a results-oriented road towards customer service excellence and business success.  SGS Academy assists in training for team dynamics, effective communications, and leadership development with courses that are designed for companies and individuals to face the challenges of today’s fast-paced interconnected world.

For more information, please contact:

Nelirene "NELI" M. Dablio
Certification and Business Enhancement
Marketing Manager
m: +63 (917) 584 94 64

About SGS

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.