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At first glance, the terms, “digital” and “people” may look so different from one another. But, SGS proves that people is the essential element and factor in digital connectivity!

Computer Mouse Digital

Disruption.  Understanding.  DIGITAL CONNECTIONS!

At a first glance, the two topics may look so different from one another.  But, in today’s Information Age, they are interrelated and even contribute to Effective Customer Service. 

With its partner, Business Collective Consultancy Co. (Masterminds), the SGS Academy introduces four courses that would help people be attuned on the benefits of digital transformation, business intelligence, digital marketing, complemented with employee understanding – the key aspects of digital connectivity in today’s borderless practice of business.

Enhancing Organizational Capability. (A Roadmap to Digital Transformation).  Though not at the same pace nor on the same scale, digital technology is continuously disrupting every aspect of the business in all industries. To remain competitive, businesses need to respond to disruptions by ensuring that their people, processes, and products are aligned with technology to enhance internal capabilities and address any gaps.

How to Leverage Data to Improve Customer Experience.  Business practitioners and leaders need to better understand the relevance of data in today’s economy.  The use of analytics will add value to businesses by seeing potential applications of such analytics in appreciating and improving customer experience.  

Digital Marketing 101.  The internet and digital tools have made it convenient, efficient and affordable for businesses to reach their customers. The challenge that businesses now face is how to make the most of the opportunities available online to generate leads and ultimately grow their business.

Understanding your Employee – Your Most Important Stakeholder.  Gaining a good understanding of employees can increase bottomline by addressing employee satisfaction. The process of employee understanding will map out the six phases of an employee's journey, then create specific personas which shall serve as fictional representations of certain segments of your workforce.  These personas will provide guidance to effectively go about employee engagement efforts, and therefore improve employee experience.  Significantly, such inspire employees to be our organization's brand advocates.  

For further details, please check out our digital courses under Masterminds at our iLearn site. 

DisruptionUnderstandingDIGITAL CONNECTIONS!

SGS Academy provides Learning Services that help companies and organizations in preparing their teams to a results-oriented road towards customer service excellence and business success.  SGS Academy assists in training for team dynamics, effective communications, and leadership development with courses that are designed for companies and individuals to face the challenges of today’s fast-paced interconnected world.

For more information, please contact:

Nelirene "NELI" M. Dablio
Certification and Business Enhancement
Marketing Manager
m: +63 (917) 584 94 64

About SGS

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.