Dusit Receives International Quality Control Certification
Dusit Thani Guam Resort was recently awarded the ISO 9001:2015 by SGS Philippines, Inc. The resort, through its certification demonstrates its efforts towards sustainable development and promotes it as a tool for improving overall performance.
In front, from left, are Chalong Sakkapalangkul, executive sous chef; Shayna Mangatmag, Soi server; Pakka Lizel De La Cruz, Aqua server; Marichu Silva, public area attendant; Joel Sanchez, total quality manager; Dean Huntsman, general manager; Stephanie Macaraeg, greeter; Kathleen Edward, spa therapist; and Christian Panganiban, chef de cuisine. In back are Robbie Gaetus, events coordinator; Christopher Cortezano, assistant rooms director; Edison Panganiban, assistant information technology manager; Raizelle Hilario, engineering coordinator; and Wennie Yang, human resources manager. Photo courtesy of the Dusit Thani Guam Resort
"The ISO 9001 certification process is about quality and efficiency," Joel Sanchez, Dusit Thani Guam's total quality manager, said in a press release Thursday. "It's having systems in place that in turn will enable higher guest satisfaction, reduce costs by minimizing waste and errors, as well as ensuring continuous assessment and improvement."
Companies gain certification by implementing policies, procedures and systems that follow and meet ISO standards, which are assessed by a third party.
The certifying body for Dusit Guam was Geneva, Switzerland-based SGS, through its Philippine office. The company is known for inspection, verification, testing and certification of various companies and industries, Dusit Guam stated.
The certification includes two major stages. The first was conducted in October 2018 and the final audit was held from March 19 to 22.
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SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.