TDCX (PH) INC. Excels with its Triple Certification
SGS Philippines’ Certification and Business Enhancement division awarded TDCX its certification against the ISO 9001:2015, 18295-1:2017 and 27001:2013 standards.
Founded in 1995, TDCX has grown into a boutique outsourced business service provider in customer experience solutions to high-growth clientele, from a wide range of diverse and thriving industries. Its decades-value of experience has evolved into an award-winning enabler of the digital economy. With more than 8,000 skilled staff, services are strategically focused on delivering exceptional customer-centricity that enhance clients' brand experience and scale digital growth.
In 2019, TDCX Management decided to improve further its operations through an initiative to get certified for three ISO standards with the help of SGS Philippines, Inc. The organization has adopted internationally renowned management systems and principles advocated in ISO 9001:2015 (Quality Management System), 18295-1:2017 (Service Requirements for Customer Contact Centres) and 27001:2013 (Information Security Management System). The Management Team believes that the ISO framework will guide the organization to continuously improve its business processes to deliver consistent and excellent quality service to both customers and clients, to achieve the company’s growth agenda.
As a Business Processing Outsourcing (BPO) organization, to be compliant with ISO 9001:2015, ISO 18295-1:2017 and ISO 27001:2013 standards provides the assurance to TDCX’s clients of its commitment to the highest level of customer satisfaction, anchored on trusted and compliant operations. Thus, making the triple ISO certification as one the organization’s competitive advantages.
“Together with the ISO 27001:2013 certification, we remain the FIRST and ONLY BPO in the Philippines to hold these three important certifications!”, says Ricart Valvekens, Country Director of TDCX (PH) INC.
To date, TDCX has received over 200 local, regional, and international industry awards recognizing customer experience solutions, HR, recruitment, and work culture. TDCX is headquartered in Singapore and has a strong presence in Malaysia, Thailand, Hong Kong, Philippines, Japan, China, Spain, and Colombia.
SGS Philippines was chosen as the certification partner because of its established brand, being the leading certification body across a wide range of industries globally. Association with a reliable certifying body adds up to strengthening TDCX (PH) INC.’s position of being a trusted and compliant partner to its clients.
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.