Business Enhancement Solutions
Our business enhancement (BE) solutions are independent specialized solutions for increasing quality, safety and productivity, and reducing risk. They add value to your operations and ensure business sustainability.
The portfolio of solutions consists of performance assessments and SGS Academy.
These customized audit and verification services enable transparency and promote internal and external improvement. By measuring how well your organization complies to strategic and functional objectives, they provide guidance for improving customer satisfaction levels.
- Marketing and Business Intelligence Support (MBIS) – data gathering and analysis to help create, program, plan and enhance strategies. Available services include consumer behavior studies, feasibility studies and time and motion studies
- Customized audit solutions – development of assessment and verification tools for measuring against an identified need or benchmarking data from an existing program
- Customer experience management – a mixture of the previous two service categories, customer experience management is designed for organizations with frontline support. We use mystery shopping and service audits for measurement and analysis, so you can develop appropriate standards for your frontline team
We provide learning and development services to transform your people and your business. The SGS Academy network spans the whole world, delivering courses in multiple languages in multiple countries, so you and your staff can achieve your learning goals wherever you are. Our culturally sensitive content and approach reflects our global expertise:
Quick facts about SGS Academy Philippines:
- We use foreign and local facilitators
- We have trained thousands of individuals since 1994
- Our courses cover management systems and standards, compliance, management, leadership and soft skills
- We offer lectures, workshops and exams – publicly, on-site and as eLearning courses. We have an online learning management platform, iLearning Plus